Errors and FAQs

Sometimes things don’t work exactly as expected. So here's what you can do!

A file might not upload, a draft may fail to load, or a process could take longer than usual. Most of the time these issues are temporary or caused by something simple, like file format, network interruptions, or very large document sizes.

It doesn’t mean the platform is broken - and we’re glad you’re here to quickly figure out what’s going on.

If you face an error or something feels off, you can reach our support team in just a few clicks. Sharing a quick screenshot (and, if relevant, the file ID or matter name) helps us diagnose and resolve your issue faster.

How to escalate a problem

1. Support bot (bottom-left corner) Click the chat widget on your screen to open our in-app support bot. You can describe the issue and upload screenshots directly.

2. WhatsApp support Message us on our dedicated WhatsApp support number - [phone]. This is great for urgent queries or quick troubleshooting.

3. Email support Write to [e-mail] with details of the problem and attach screenshots or screen recordings. Include the file ID or matter name if the issue is document-related.