List of Dates (LOD) Error: Job Failed

Issue: In rare cases, after starting a List of Dates task, you may receive a notification that the processing has failed. A red ❗ icon or failure message may appear while trying to generate a List of Dates.

LOD job failed for: [filename].pdf

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🔍 Why This Happens:

This can occur due to one or more of the following:

• Failed OCR: Some selected files might be scans without a text layer.

You can check for and resolve this issue easily on Jurisphere. See how:

Your files and documents Apply OCR and Re-Process

• Vague or incomplete instructions: If you've used the “Custom LOD” option, the input prompt may have been unclear or missing required information.

• Corrupted file or unsupported format: The document may not have loaded properly.

• System hiccups: A brief backend or queue error could have interrupted processing.

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🛠 What You Can Do:

1. Check for OCR:

   • Try selecting text in your PDFs. If you can’t, apply OCR first using the built-in OCR tool.

2. Clarify custom instructions:

   • If using a custom LOD prompt, keep it clear and specific.

3. Retry the job after resolving these issues.

4. If the error remains, notify us immediately:

   • Through your support group

   • Or via the in-app support bot

We’ll investigate and help fix it right away.