Resolving the '500 | Internal Server Error'

What is the 'Internal Server Error'

Sometimes when you are trying to open Jurisphere on your browser, you may see this error page:

This error can be easily resolved!

Update your Browser

Generally, such errors occur due to outdated browser versions. Please ensure your browser is up to date:

• Google Chrome – Update Chrome

• Safari (Mac) – Update Safari

• Microsoft Edge – Update Edge

Clear your browser cache

If your browser is on the latest version, you will need to clear your browser cache. Follow these steps, depending on which browser you're using:

Chrome and Microsoft Edge

1. On your computer, open Chrome/Edge.

2. At the top right, click More Delete browsing data.

3. Choose a time range, like Last hour or All time.

4. Select the types of information you want to remove (be sure to select cache).

5. Click Delete data.

Safari

What happens after you clear this info

After you clear cache and cookies:

• Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.

• Some sites can seem slower because content, like images, needs to load again.

How cache & cookies work

• Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.

• The cache remembers parts of pages, like images, to help them open faster during your next visit.

Need more help? Contact Support