Translation Error: Job Failed

In some cases, after submitting a file for translation, you may receive a notification that the processing has failed. You may see a red ❗ icon with a message like:

Translate [filename].pdf

This means the translation task could not be completed.

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🔍 Why This Happens:

Common reasons include:

• OCR failure: The selected file(s) may not contain extractable text, especially if scanned or handwritten.

• Image-heavy files: If the file has no readable text layer, our translation engine cannot proceed.

You can check for and resolve both these issues easily on Jurisphere. See how:

Your files and documents Apply OCR and Re-Process

• Unusual file formats: Some PDFs exported from image editors or legacy tools don’t embed text properly.

• Temporary backend error: The server may have failed to parse the document correctly.

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🛠 What You Can Do:

1. Check if OCR is needed:

   • Try selecting text in the PDF — if you can’t, it needs OCR.

   • Apply OCR through our platform (or any OCR tool) before retrying the translation.

2. Retry the task after applying OCR.

3. If the error persists, reach out to support via:

   • Your support group

   • Or the in-app support bot

We’ll look into it right away and assist you further.